Mytown88 Responsible Gaming — Play Safe & Smart
Mytown88 believes gaming should be an enjoyable form of entertainment, not a burden. This page provides guidance, self-control tools and support resources to help you maintain a healthy balance while using our platform.
Mytown88's Commitment to Responsible Gaming
At mytown88, we take our responsibility seriously to ensure every user can enjoy the platform in a safe and controlled way. Online gaming should be a form of entertainment — like watching sports or playing video games — not a source of stress or financial difficulty.
Mytown88 offers a range of features and information to help users stay in control of their gaming habits. We encourage every member to recognise their own personal limits and to make proactive use of the tools we provide — before gaming becomes a problem.
We also have a responsibility to identify users who may need support and to offer appropriate help at the right time. Our approach is compassionate, not punitive — we're here to help, not to judge.
Warning Signs of Risky Gaming Behaviour
Recognising early warning signs is an important first step. Pay attention to changes in your own gaming habits or those of someone you care about. If you notice any of the following signs, it may be time to take precautionary steps.
Borrowing money to gamble, using funds meant for daily necessities (bills, food, rent) to play, or hiding gambling-related expenses from family members.
Spending far longer than planned, playing late at night or in the early hours of the morning, and neglecting work, family or social responsibilities.
Feeling anxious, irritable or stressed when you're not playing. Relying on gaming as a way to escape problems or negative emotions.
Continuing to play in hopes of winning back money you've lost — known as chasing losses, and one of the most serious warning signs.
Lying to family or friends about how long or how much you've spent playing. Feeling ashamed or guilty after a gaming session.
Needing to wager larger amounts to feel the same level of excitement, or feeling unsatisfied with your usual bet sizes.
Tips on Setting Time & Budget Limits
One of the most effective ways to keep gaming healthy is to set limits proactively — before you start playing, not after. Here are some practical tips you can put into practice:
Budget Limit
- Set the maximum amount in MYR (RM) you are comfortable losing per day, week, or month.
- Think of the money as an entertainment expense — just like going to the cinema or eating out.
- Never play with money you need for essentials such as rent, bills, food or loan repayments.
- Keep your entertainment funds separate from your main bank account to avoid overspending without realising it.
Time Limits
- Set an alarm or notification to remind you when your playtime is up.
- Avoid playing when you're tired, emotionally unstable or after consuming alcohol.
- Plan another activity after your gaming session — this helps you wind down and prevents sessions from running on longer than intended.
- Take active breaks between sessions. Stand up, drink some water and move around before continuing.
Write down your budget and time limits on paper before you log in. This physical step helps you stay more committed than simply setting mental limits.
- Am I playing with money I can afford to lose?
- Am I playing for fun or to escape?
- Am I still respecting the limits I set for myself?
Self-Control Tools on the Platform
Mytown88 offers several self-control features accessible directly from within your account. These tools are designed to help you stay fully in control of your gaming experience.
You can set a daily, weekly, or monthly deposit limit in MYR (RM) through your account settings. Limits take effect immediately and cannot be increased instantly — a waiting period is required for any changes.
If you feel like you need a short break, you can activate a cooling-off period for a few days or weeks. During this time, you won't be able to log in or make any deposits into your account.
For those who feel gaming has become a serious problem, the self-exclusion option allows you to block access to your account for an extended period. Contact mytown88 support to activate this option.
Log in to your account, head to the account settings section, or contact the mytown88 support team directly at [email protected]. Our team is ready to help you activate any self-control features you need, with no judgement whatsoever.
Minor Protection
The mytown88 platform is strictly for users aged 18 and above. We take the protection of minors very seriously and actively work to prevent underage access.
As a parent or guardian, you can take the following steps to protect the children in your care:
- Never share your account password with children or younger family members.
- Always log out of your mytown88 account when it's not in use.
- Use parental control features on devices shared with children.
- Avoid saving login credentials on devices that children can access.
- Talk openly and positively with your children about the risks of gambling.
If you suspect that someone under the age of 18 has accessed our platform, please contact the mytown88 support team immediately for further action.
A Healthy Life Balance
Online gaming is just one small part of a balanced life. mytown88 encourages all users to ensure that playing never replaces or interferes with the other important areas of their lives.
Spend quality time with family and friends — don't let gaming take that time away.
Make sure gaming doesn't affect your work or study performance.
Look after your sleep, diet and exercise. Healthy gaming never comes at the cost of your physical wellbeing.
If gaming is causing you distress, that's a sign to step back and seek help.
Get Help When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you know needs support with a gambling problem, help is available in Malaysia. You can also reach out to mytown88 to activate self-control features or close your account.
For direct support from the mytown88 team: [email protected]