Mytown88 Privacy Policy — Protecting Your Personal Information
This Privacy Policy describes how mytown88 collects, uses, stores and protects the personal information of Malaysian users. We are committed to safeguarding your privacy at all times to the highest security standards.
Information We Collect
Mytown88 collects several categories of information to keep our platform running smoothly and to deliver the best possible experience to every user. The information collected is as follows:
Your full name, date of birth, email address, phone number and password provided when registering your mytown88 account.
Device type, operating system, phone model, IP address, browser type, and other technical information sent automatically when you access the platform.
Deposit and withdrawal records in Malaysian Ringgit (RM), payment methods used such as FPX or e-wallets, and your account transaction history.
Pages visited, games played, session duration, in-platform actions, and account settings that reflect your usage patterns.
How We Use Your Information
Information collected by mytown88 is used solely for legitimate purposes necessary to operate this platform properly. We do not sell or rent your personal information to any third party for marketing purposes.
The main purposes for which we use your information include the following:
- Processing account registrations and verifying user identity in accordance with compliance requirements
- Processing deposits and withdrawals in MYR (RM) securely and accurately
- Providing effective and responsive customer support
- Detecting and preventing fraud, money laundering, and activities that violate our Terms & Conditions
- Sending account-related notifications, transaction updates, and important platform announcements
- Analysing usage patterns to improve the overall user experience
- Complying with applicable legal and regulatory requirements in Malaysia
Data Storage & Security
Mytown88 takes security seriously to protect users' personal information from unauthorised access, disclosure, alteration, or destruction. All data collected is stored on servers protected by industry-standard encryption.
Our security measures include:
- Data encryption in transit using secure protocols
- Strict access controls — only authorised personnel may access sensitive user information
- Continuous system monitoring to detect suspicious activity
- Regular security audits conducted by our internal technical team
- Clear incident response procedures in the event of a data security breach
Your personal information will be retained for as long as your account remains active or as required for legal and business purposes. Once an account is closed, information will be deleted or anonymised in accordance with our data retention policy, unless a longer retention period is required by law.
User Rights & Information Sharing
As a mytown88 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time through customer support.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction via your account settings or through our support team.
- Right to Erasure: You may request the deletion of your account and associated personal information, subject to any legal obligations that may require us to retain certain records.
- Right to Object: You have the right to object to the processing of your information for specific purposes that are not required by law.
Mytown88 does not sell or rent users' personal information. However, limited sharing may occur in the following circumstances:
- Payment Providers: Transaction information is shared with approved payment providers solely for the purpose of processing deposits and withdrawals in MYR (RM).
- Legal Compliance: mytown88 may disclose information to the relevant authorities where required by Malaysian law or court order.
- Service Providers: Third parties who assist in operating our platform may access necessary data, subject to strict confidentiality agreements.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
Mytown88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any significant changes via an in-platform notice or their registered email.
Users are responsible for reviewing this page periodically. Continued use of the mytown88 platform after any changes are posted will be considered acceptance of the updated Privacy Policy.
Privacy-Related Queries & Complaints
If you have any questions, concerns or complaints regarding how mytown88 handles your personal information, please reach out to our support team. We are committed to responding to all enquiries within a reasonable timeframe.
For more information about your rights as a platform user, visit the FAQ us or review Terms & Conditions platform.
Support email:
This Privacy Policy is effective from 1 January 2026. The latest version is always available on this page for users to review.
Your Privacy, Our Priority
Mytown88 is committed to keeping your personal data safe and using it only for purposes you have agreed to. If you have any questions, our team is ready to help.